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Privacy Policy

This privacy policy sets out how Keys Holiday Cottages uses and protects any data that you provide Keys Holiday Cottages when you use this website.

Keys Holiday Cottages is committed to ensuring that your privacy is protected. Should we ask you to provide certain data by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Keys Holiday Cottages may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 21/05/2018.

The Data Protection Principles

Anyone processing personal data must comply with the eight enforceable principles of good practice. They say that data must be:

  • Fairly and lawfully processed
  • Processed for limited purposes
  • Adequate, relevant and not excessive
  • Accurate
  • Not kept longer than necessary
  • Processed in accordance with the data subject's rights
  • Secure
  • Not transferred to countries without adequate protection.

Personal data covers both facts and opinions about the individual. It also includes information regarding the intentions of the data controller towards the individual, although in some limited circumstances exemptions will apply. The definition of processing is broad, and incorporates concepts such as ‘obtaining’, ‘holding’ and ‘disclosing’ personal data.

How we collect data from you.

We may collect data about you from several different sources including our website, telephone and email enquiries, referrals, events, exhibitions and other legitimate business activities.

What data we collect.

We may collect the following information:

  • Name, company and job title.
  • Contact information including email address, telephone number and address.
  • We may collect other relevant data to carry out legitimate business activities eg internal records, quotes, orders etc.
  • We may collect any other details you provide through forms on our website
  • Information you give us by completing forms on our website, contacting us via telephone or email or via competitions.
  • Historic information such as bookings (where you stayed, what date, cost of stay, party size and whether a pet stayed with you) and feedback that you leave on our site about your stay.
  • When you visit our website we collect user information via cookies, though personal information is not collected in this manner.

How your data is used.

We use the data that we collect from you to provide our services and products to you. We may also use your data for one or more of the following purposes:

  • To provide information to you that you request from us relating to our products or services.
  • To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.
  • To inform you of any changes to our website, services or goods and products.
  • If you have previously purchased goods or services from us, we may provide to you details of other goods or services that you may be interested in.
  • For statistical purposes.
  • If you are a holiday home owner we may give your details to guests in case of emergencies or in other connections with your booking.
  • If you are a cleaner/housekeeper or service/repair/maintenance person, your details may be given to the holiday home owner or guest for support and assistance if necessary.

How your data is shared.

Where your consent has been provided in advance we may allow selected third parties to use your data to enable them to provide you with information regarding unrelated goods and services which we believe may interest you. Where such consent has been provided it can be withdrawn by you at any time.

Where your consent has been provided in advance we may allow selected third parties to use your data to enable them to provide you with support if needed with relation to any emergency which may arise during your stay; ie; repair/service engineers and cleaners, the owners or owners representative, plus emergency services. Where your consent has been provided in advance it can be withdrawn by you at any time although withdrawing it if a booking is still in progress will limit support and information which is needed for that booking.

Information collected about the client is used only for the provision of our services to the client (and can be passed onto the property owner or caretaker for information). This information is not used for any other purpose.

We may add your data to third party systems such as CRM systems, email/sms marketing packages. To find out details of what systems we may store your data on please contact us on info@keysholidaycottages.co.uk.

How we use cookies and similar technologies.

What are cookies?

A cookie is a small piece of data sent to a user's web browser when they visit a website. It is used by the website to store useful information about the visitor, such as user preferences, and whether the user is logged in or not.

How do we use cookies?

We use cookies to help tailor your user experience and provide optimal levels of service. The Keys Holiday Cottages website uses three types of cookie:

1) Preferences Cookie
When you visit our website, we display a courtesy message to let you know that we use cookies on our site. When you close this message, we use a cookie to remember your decision.

2) Analytics Cookie
Google Analytics provides us with anonymous browsing information, enabling us to give the best possible user experience on our website. This data includes geographical regions of our visitors, which pages on our site are the most popular, which websites are referring visitors to our site, and whether you are browsing from a mobile device or a PC.

3) Authentication Cookie
Authentication cookies are used to remember whether a user is logged in or not, and which account they are logged in under.

How to amend your cookie settings

Web browsers allow some control of most cookies through their browser settings. More information about cookies, including how to see what cookies have been set and how to manage and delete them, can be found here. 

How you can access or delete your data.

You have the right to access any information we hold on you. To request access and deletion of your data we have collected simply email us at info@keysholidaycottages.co.uk.

How you can opt out.

Communications

To opt out of marketing emails we may send you, press the “unsubscribe” feature on the email.

To opt out of any other communications you receive from us please email us on info@keysholidaycottages.co.uk.

Internet Based Advertising

Payment Service Providers.

  • Payments are collected online, over the phone or through 3rd party payment providers to ensure that your transactions are secure. We do not save any of these details.
  • Payment information and details are stored by our booking system Supercontrol via Sagepay a worldwide, trusted payment brand.

External Links.

Our website may include links to external websites. Where we provide a link to an external website our Privacy Policy does not apply to that website.

How to lodge a complaint.

If you wish to lodge a complaint on how we have handled your personal data, please email us at info@keysholidaycottages.co.uk and your complaint will be investigated.

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law, you can contact the Information Commissioner’s Office https://ico.org.uk/

Contact Us

If you have any questions regarding our Privacy Policy please email us on info@keysholidaycottages.co.uk or write to Keys Holiday Cottages, 11 Station Rd, Sheringham, Norfolk NR26 8RE